About Our Products

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Q: What exactly is a clothing bale? A: A clothing bale is a bulk package of second-hand/pre-owned clothing or footwear, compressed and packed by weight (50kg). Each bale contains a mix of styles, sizes, brands, and colours — perfect for resellers, thrift stores, and bulk buyers.

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Q: Are the items in the bales new or used? A: All items are second-hand/pre-owned. They are sourced, sorted, and packed into bales for resale purposes.

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Q: Can I choose specific items or brands in my bale? A: No — bales are pre-packed with a curated mix. We cannot guarantee specific brands, sizes, or styles, but each bale is packed to include a variety of high-demand items.

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Q: How many pieces are in a bale? A: The number of pieces varies per bale type. For example:

• Hoodies bale (~270 pieces)

• Track suit tops (~270 pieces)

• Winter jackets (~170 pieces)

• Soccer boots (~230 pairs)

• Sneakers (~230–250 pairs)

Check individual product listings for exact estimates.

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 Ordering & Payment

Q: How do I place an order? A: Simply browse our online store at www.lclakesideclothing.co.za, add your desired bale(s) to cart, and proceed to checkout.

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Q: What payment methods do you accept? A: We accept all major payment methods available at checkout on our website.

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Q: Do I need to pay upfront? A: Yes — full payment is required before your order is processed and dispatched.

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Q: Will I receive an order confirmation? A: Yes — once payment is confirmed, you will receive a confirmation via email or WhatsApp.

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 Shipping & Delivery

Q: Where do you deliver? A: We deliver within South Africa only — to all provinces nationwide.

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Q: How much does delivery cost? A: A flat delivery fee of R375 per order applies to all deliveries, regardless of location within South Africa.

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Q: How long does delivery take? A: - Major cities (JHB, CPT, DBN): 2–4 business days

• Regional/rural areas: 4–7 business days

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Q: Will I get a tracking number? A: Yes — once your order is dispatched, you will receive a tracking number via email or WhatsApp.

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Q: Do you ship internationally? A: Currently we only ship within South Africa. We do not offer international shipping at this time.

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 Returns & Refunds

Q: Can I return a bale if I'm not happy with the contents? A: Due to the nature of bulk second-hand bales, all sales are final. We cannot accept returns based on personal preference or bale contents.

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Q: What if I receive the wrong order? A: Contact us within 48 hours of delivery with your order number and photos. We will resolve it promptly.

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Q: What if my order arrives damaged? A: Contact us within 48 hours of delivery with photographic evidence and we will assess the situation and offer a resolution.

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Q: How long do refunds take? A: Approved refunds are processed within 5–7 business days to your original payment method.

📦 For Resellers & Bulk Buyers

Q: Are your products suitable for reselling? A: Absolutely! Our bales are specifically designed for resellers, thrift stores, entrepreneurs, and bulk buyers looking for fast-moving, high-demand stock.

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Q: Can I order multiple bales at once? A: Yes — you can add multiple bales to your cart and check out in one order.

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Q: Do you offer discounts for large orders? A: Contact us directly via email or WhatsApp to discuss bulk order pricing.

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📞 Contact & Support

Q: How can I contact you? A:

• 📧 Email: sales@lclakesideclothing.co.za

• 📱 WhatsApp: +27 61 286 8146

• 📍 Address: 16 Mimosa Street, Mink Business Park, Hermanus, 7200, South Africa

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Q: What are your business hours? A: We respond to enquiries Monday to Friday, 8am – 5pm (SAST). WhatsApp messages received after hours will be responded to the next business day.